Used Mazda CX-5 Buyer Guide: Reliability, Problems, & Value
Used Mazda CX-5 Buyer Guide: Reliability, Problems, & Value
When shopping for a reliable, stylish, and fun-to-drive compact SUV, the Mazda CX-5 consistently ranks among the top contenders. Since its debut in 2012, the Mazda CX-5 has earned acclaim for its engaging driving dynamics, upscale interior, and strong safety ratings. As a popular choice in the used car market, understanding the reliability, common problems, and overall value of the Mazda CX-5 is essential for making a smart purchase.
In this comprehensive used Mazda CX-5 buyer guide, we’ll walk you through each generation, highlight known issues, assess long-term reliability, and help you determine which model year offers the best value for your budget. Whether you're looking for a family-friendly SUV or a stylish daily driver, this guide has everything you need to know before buying a used Mazda CX-5.
Overview of the Mazda CX-5 Generations
The Mazda CX-5 has evolved through two main generations, with subtle updates and improvements along the way. Understanding these generations will help you identify which model suits your needs and which years to target—or avoid.
First Generation (2013–2016)
The first-generation Mazda CX-5, introduced for the 2013 model year, was a game-changer in the compact SUV segment. Built on Mazda’s SkyActiv technology, it emphasized fuel efficiency, lightweight construction, and responsive handling—traits more commonly found in sedans than SUVs.
Available in front-wheel drive (FWD) or all-wheel drive (AWD), the first-gen CX-5 came with a 2.0L or 2.5L SkyActiv-G four-cylinder engine. The 2.5L engine, which produced 184 horsepower, became the preferred option thanks to its improved power delivery.
Trim levels during this period included:
- S – Base model with key features like Bluetooth, cloth seats, and a 4.6-inch touchscreen.
- Sport – Added alloy wheels, fog lights, and rear spoiler.
- Touring – Introduced leatherette seats, a power driver’s seat, and a Bose audio system.
- Grand Touring – Top trim with leather upholstery, dual-zone climate control, and advanced safety features.
Notably, the 2016 model year saw a minor refresh with updated styling, improved infotainment (Mazda Connect system), and the addition of available blind-spot monitoring.
Second Generation (2017–Present)
The second-generation Mazda CX-5 launched for the 2017 model year and represented a significant leap forward in design, refinement, and technology. With a sleeker Kodo design language, higher-quality interior materials, and improved ride comfort, the CX-5 began competing with premium brands like Acura and Lexus.
This generation introduced:
- Standard 2.5L SkyActiv-G engine (187 hp).
- Introduction of the 2.5L turbocharged engine in 2018 (250 hp), available on the Signature trim.
- Standard Apple CarPlay and Android Auto (from 2018).
- i-Activ AWD system with advanced traction control.
- Standard Mazda Radar Cruise Control and Smart Brake Support on higher trims.
With the 2019 update, Mazda added G-Vectoring Control Plus (GVC Plus), enhancing cornering stability and ride comfort. The 2022 model year brought a mid-cycle refresh, featuring a larger 10.25-inch infotainment screen, updated grille, new wheel designs, and enhanced safety features including traffic sign recognition and driver attention monitoring.
Reliability of the Used Mazda CX-5
Overall, the Mazda CX-5 has a strong reputation for reliability, consistently scoring well in industry surveys and owner satisfaction reports. According to J.D. Power Initial Quality Study and Consumer Reports, the CX-5 ranks above average in dependability, especially in second-generation models.
First-Gen Reliability (2013–2016)
The first-generation Mazda CX-5 is generally reliable, but some model years experienced minor issues. The 2013 and 2014 models are considered the most dependable, with few major complaints. However, the 2015 model year saw a notable increase in reported problems, particularly with the transmission and electrical systems.
Key reliability highlights:
- Engine: The SkyActiv-G 2.5L engine is durable, with many owners reporting over 150,000 miles with only routine maintenance.
- Transmission: The 6-speed automatic is smooth but may develop shuddering or hesitation in colder climates after 80,000+ miles.
- Fuel Economy: 25–28 mpg combined, which is competitive for its class.
When buying a used first-gen CX-5, aim for models with a clean service history and low mileage. Consider models from 2013 or 2014 for the best reliability-to-price ratio.
Second-Gen Reliability (2017–2024)
The second-generation CX-5 is significantly more refined and reliable than its predecessor. Mazda addressed previous concerns and improved build quality, software integration, and long-term durability.
Notable reliability improvements include:
- Enhanced transmission tuning: Smoother shifts and fewer cold-weather issues.
- Better infotainment: Reduced glitches with the Mazda Connect system.
- Stronger safety record: Multiple IIHS Top Safety Pick+ awards.
The 2017–2019 models are excellent choices for buyers seeking a balance of features and reliability. The 2020 and newer models benefit from software updates and additional driver aids, further boosting confidence in long-term ownership.
According to Consumer Reports, the 2020 and 2021 Mazda CX-5 received a predicted reliability rating of 4 out of 5, placing it among the most dependable compact SUVs.
Common Problems in Used Mazda CX-5 Models
While the Mazda CX-5 is generally reliable, no vehicle is immune to issues. Knowing the common problems by model year can help you avoid costly repairs and make a more informed decision.
1. Transmission Shuddering (2014–2016)
One of the most frequently reported issues in first-gen CX-5s is transmission shuddering, especially during light acceleration or when the car is cold. This is often caused by degraded transmission fluid or a faulty torque converter.
Solutions:
- Regular transmission fluid changes every 30,000–60,000 miles.
- Check for Technical Service Bulletins (TSBs); some dealers offered software updates or fluid replacements under warranty.
- If shuddering persists, a torque converter replacement may be necessary (~$1,000–$1,500).
2. Infotainment System Glitches (2013–2017)
Early models with the Mazda Connect system experienced freezing, unresponsiveness, or Bluetooth pairing issues. These are typically software-related and may improve with firmware updates.
Tips:
- Verify if the system has been updated by the dealer.
- Perform a factory reset if the system lags.
- Consider models from 2018 onward, which include Apple CarPlay and Android Auto for more reliable smartphone integration.
3. Sunroof Rattle and Water Leaks (2016–2018)
Some owners reported a rattling noise from the panoramic sunroof, particularly when driving over bumps. In rare cases, water leaked into the cabin due to clogged sunroof drains.
Prevention:
- Inspect the sunroof seals and drainage tubes during pre-purchase inspection.
- Run water over the sunroof to test for leaks.
- Mazda issued a recall (NHTSA 17V-669) in 2017 to address sunroof issues in certain 2016–2017 models.
4. Oil Consumption (2013–2014 2.0L Models)
Early 2.0L SkyActiv-G engines in 2013–2014 models were prone to higher-than-normal oil consumption, sometimes requiring top-offs every 1,000 miles. This was less common in 2.5L versions.
Recommendations:
- Check oil levels frequently and ask for service records.
- Look for models with the 2.5L engine to avoid this issue.
- Mazda reportedly adjusted engine tolerances in later models to reduce oil burn.
5. Turbocharger Issues (2018–2020 Turbo Models)
The 2.5T engine introduced in 2018 offers impressive power but has had some reports of turbo lag, oil leaks, and premature turbo failure—especially in models driven aggressively or without proper warm-up/cool-down cycles.
Best Practices:
- Allow the engine to warm up before heavy acceleration.
- Let the engine idle for 30–60 seconds after spirited driving to cool the turbo.
- Use full synthetic oil and change it every 5,000–7,500 miles.
6. AWD System Faults (Occasional Reports)
While Mazda’s i-Activ AWD is generally robust, some owners have reported warning lights related to the AWD system, often due to sensor malfunctions or software glitches.
Fix: A dealership diagnostic can usually reset the system or update the software at no cost if under recall.
What to Look for When Buying a Used Mazda CX-5
Conducting a thorough inspection is crucial when purchasing a used Mazda CX-5. Here are key areas to evaluate before making an offer:
1. Check for Recalls and Service Bulletins
Visit NHTSA.gov and enter the VIN to check for open recalls. Common recalls include:
- Sunroof issues (2016–2017).
- Power window switch malfunctions (2014–2015).
- Brake light switch defects (2013–2016).
Ensure all recalls have been addressed before purchase.
2. Review Maintenance History
Look for a complete service record, especially for:
- Transmission fluid changes.
- Engine oil changes (synthetic recommended).
- Tire rotations and brake inspections.
Vehicles with regular maintenance are more likely to perform reliably long-term.
3. Inspect the Interior and Exterior
Check for:
- Worn seats, especially leather on higher trims.
- Cracks in the dashboard (common in older models exposed to sun).
- Dents, scratches, or signs of rust (Mazda’s paint is generally durable).
- Functionality of power accessories (windows, locks, sunroof).
4. Test Drive Thoroughly
During your test drive, pay attention to:
- Transmission smoothness: Any hesitation or shuddering?
- Steering responsiveness: Should feel precise and tight.
- Brake performance: No grinding or pulling to one side.
- Noise levels: Listen for unusual sounds from the engine, suspension, or exhaust.
5. Get a Pre-Purchase Inspection
Always have a trusted mechanic inspect the vehicle, particularly for:
- Transmission health.
- Engine compression (to check for oil burn).
- Absence of accident damage or frame issues.
- Condition of suspension and brakes.
Value Retention and Depreciation
The Mazda CX-5 holds its value well compared